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Return Policy

WaterWorks4u Return Policy

Before returning any items, please

call 561-790-2004 or email [email protected]

for a Return Authorization number (RA#) and address

Customer satisfaction, wellness and word of mouth recommendations are WaterWorks4u's ultimate goals. This is why we carry only the best quality products. We provide as much information as possible on our products in order to allow the consumer to make an informed choice.

Specific Water Ionizer Policy:

Within 10 days of receiving your ionizer, returns will be accepted under one of the following conditions:

  • If you HAVE NOT used the Water Ionizer, and NOT removed it from the box or packing material, 
    and it is received by us in "new" condition it is subject to a 20%-25% re-stocking fee plus shipping and handling.
  • If you HAVE opened the ionizer your return is subject to a 25% re-stocking fee plus shipping and handling.
  • If you HAVE opened the ionizer and used it your return is subject to a 25% restocking fee plus the cost of a new filter plus shipping and handling.

The original shipping charges will not be refunded and return shipping charges must be prepaid (insured) by the purchaser. Remember to call for first for an RA#. Your refund will be issued as soon as we confirm receipt of the returned item in the stated condition. Any items returned without an RA# will be refused and you will encore shipping fees back to you. Our Water Ionizers come with a one year manufacturer's warranty and are serviced in the United States. Proof of purchase will be needed for warranty service. Please call or email for further service information. The warranty is voided if the unit has been subjected to tampering, alteration, or improper use after delivery or has been repaired by anyone other than an authorized representative of WaterWorks4u. WaterWorks4u is NOT responsible for orders customers place with faulty address information causing a package to be returned to us or miss-delivered. Neither is Water Works4u responsible for packages miss-delivered by United Parcel Service, Federal Express, US Post Office or other delivery services. WaterWorks4u makes every effort for our customers to avoid additional fees, tariffs or taxes that may be levied at the time of delivery by any US State or foreign country, however, WaterWorks4u is not responsible for these additional fees, tariffs or taxes. Replacement Filters, Bath and Shower Filters are non-refundable, as they are a consumable item and we are not able to resell them.

Addendum To Refund, Return & Delivery Policy

Returns and exchanges, if applicable, must be made within 10 days of receipt of goods. Returns or exchanges after 10 days will not be accepted. All returns and exchanges will comply with our normal return policy. 
Once a sale is made and payment completed, the item(s) you ordered are considered to be in process. Once an order is in a process, it can be canceled but there may be restocking fees, handling fees, shipping fees, and other fees that may be applied to a canceled order. Orders for items such as items that are sanitary in nature such as saunas, water pitchers, water ionizers, alkaline sticks etc, cannot be returned. Custom orders may not be returned as they are ordered specially for you and cannot be resold to another customer. Items such as filters, replacement filters or any other special order merchandise may not be returned. All show sale items are final. No returns or credits will be issued from show items. All discounted items are final. No refunds or exchanges are issued.

If you choose to return an item or refuse delivery on an item, you will be responsible for the shipping incurred by us to send the products to you, as well as the shipping to send the goods back to us or our suppliers. You will also be subject to a 20%-25% restocking fee on allowable returned items. All items MUST be in new condition with all proper packing material and paperwork shipped back to us. If the goods cannot be sold in NEW CONDITION, a refund will not be issued and goods will be rejected or available for you to pickup and ship back to yourself.

Be sure that the item you are ordering is what you want and the size, color, shape, design, etc is exactly what you are looking for. If you are not sure, please ask us for any additional information prior to purchase. Returning an item can become costly and the credit card company will refer to this page as a reference that you understand this information, and accept these terms and conditions posted on the check out screen. The credit card company will not be able to dispute the transaction if you simply decide to return the goods, or refuse delivery. The above fees would still apply with no recourse.

How to properly receive your goods

Please read the below information as you need to understand your rights as a consumer and what you need to do at delivery. READ THE PAPERS YOU ARE SIGNING. It clearly states your rights and what you are signing. Be sure to note ANY exceptions on the BILL OF LADING prior to signing.

Please read the below information as you need to understand your rights as a consumer and what you need to do at delivery. READ THE PAPERS YOU ARE SIGNING. It clearly states your rights and what you are signing. Be sure to note ANY exceptions on the BILL OF LADING prior to signing.

If you receive missing or damaged merchandise, you need to notify us and the carrier upon receiving the order. Note on the freight bill the problem you encountered. You will need to contact us right away at [email protected] so we can get your missing or damaged parts shipped to you immediately. Damaged items need to be sent back and returned to us in order to get a proper replacement for no charge.


Wrong Order – Our Mistake

If you placed an order and we made the mistake of shipping out the wrong goods, we will be responsible for the fees involved in the pickup of the goods. The wrong order does not include substitutions for a better quality item or slight variances in colors, etc. This is for completely incorrect items.

Wrong Order – Customer Mistake

If the order was a mistake on your part, you will need to pay for shipping back to us as well as be subject to a 20%-25% restocking fee and the shipping we incurred to get it to you. There may be other handling fees as well. You are responsible for your own mistakes on any order. If you place an order over the phone, you are responsible for the order as we can only order what you tell us. Please place your order online to be sure you are ordering the correct items. An email is sent to you with your ordered items. Confirm this information as soon as you order your goods to make sure it's 100% correct PRIOR to shipping.


I agree that we will pay our credit card, PayPal, Google transactions, etc according to our card holder agreement. I further agree and understand that I may not file a chargeback for any reason except a case of a fraudulent transaction that I did not make. Agreeing to purchase goods from /MediaWorks4U will waive my rights to a chargeback against /MediaWorks4U. Any fees associated with collecting unpaid funds, goods, fees, or services will be charged to the customer to the fullest extent available under law. If an account falls into collections, the standard collection fee is 30% of the total invoice plus any other applicable fees.


All orders are processed and charged to you in US Dollars. Any credits, refunds, exchanges, etc will be refunded back to you in US Dollars only. We are not responsible for any conversion rate outside of the US Dollar. We do not convert any currency for you to make a purchase nor do we collect funds from you in a currency other than the US Dollar.


See above: How to properly receive your goods 
We strive to have 100% customer satisfaction and realize that problems can occur with merchandise during shipping. Please advise the driver of any problems before you sign and get all problems in writing signed by you and the driver.

Merchandise Warranty:

You are purchasing products from our company. We do not warranty products that we do not manufacture nor supply installation of products. In the unlikely event that you have a problem with your purchased product, you must contact the manufacturer of the product to obtain help with fixing your product or obtaining a replacement. Your only remedy is to deal directly with the manufacturer unless the product was delivered damaged due to a shipping problem. Our company will not be held liable for any fees associated with installation, repair, service, etc for any item. Please refer to the manufacturer on your remedy for the product that you purchased with a manufacturer defect. 


SUPPORT TEAM 24/7 AT (561) 790-2004

6 Reasons to Drink Alkaline Water Infused with Molecular Hydrogen

The immune system becomes stronger and enables the body to fight off disease better. The micro-clustering of the water molecules provides excellent body Hydration, Skin Rejuvenation and powerful Detoxification. The abundance of available oxygen molecules makes us alert and energized. The Molecular Hydrogen Eliminates Oxidative Stress which will Prevent Disease, Boost Mental Alertness, Scavenge Free Radicals, Promote Weight Loss and Overall Wellness.

  • The Infinity J Water Ionizer / Hydrogen Generator creates water that is scientifically enhanced to match the activated molecular hydrogen and alkaline chemical structure of the world-famous water of Lourdes, France, known for its incredible healing powers.
  • The Infinity J Water Ionizer / Hydrogen Generator removes 98 % of toxins and pollutants from water to provide you with the safest and healthiest water you can get anywhere in the world.
  • The Platinum / Titanium Electrode plates are twice the size of most other water ionizers, double coated with Platinum, for the most consistent ionization yet.
  • The Infinity J Water Ionizer / Hydrogen Generator has an estimated lifespan of 15 -20 years or more while other ionizers only last 5-8 years.
  • The Infinity J Water Ionizer / Hydrogen Generator water tastes better than any other water, including expensive bottled waters.
  • The Infinity J Water Ionizer / Hydrogen Generator is a fraction of the cost of buying bottled water, about 2 cents a liter

The Infinity J Water Ionizer / Hydrogen Generator produces powerful Anti-Oxidants to Strengthen the Immune System.

The Infinity J Water Ionizer / Hydrogen Generator Home Water Filter is great for health! Most people tell us how much they appreciate the good tasting high pH alkaline water.

6 More Reasons

  • The Infinity J Water Ionizer / Hydrogen Generator water makes foods cooked in it taste better because it dissolves the acid in them. It cooks food faster and left-overs last longer due to their higher alkalinity.
  • The Infinity J Water Ionizer / Hydrogen Generator water removes harmful acids and toxins built up in your cells, helping your body to fight the aging process.
  • The Infinity J Water Ionizer / Hydrogen Generator dissolves nutrients and minerals more thoroughly than regular water, so it is easier for your body’s cells to absorb, leading to better health.
  • The electrolyzed water provides mores oxygen to cells, which vitalizes your body. This helps your body heal faster and stay healthy.
  • The smaller water clusters aid in the enzymatic breakdown of food and make it easier for the body to digest food and absorb the nutrients. This water will help your body absorb 30% more nutrients than tap water.
  • The Infinity J Water Ionizer / Hydrogen Generator creates antioxidants in the water that neutralize active oxygen (free radicals) that build up in your cells.
  • Suggestions for Optimal Health & Weight Loss

    Drink your food and chew your liquid. Digestion starts in the mouth!
  • EAT 75% RAW:
    Raw foods (veggies, fruits, sprouts, nuts & seeds) are the best for you!
    Jumping with various exercises on a rebounder is fun and a total workout!
    Ionized Water from a WaterWorks4U water ionizer is best, if you drink at least 64 ounces a day! Read about the WaterWorks4u Water Ionizers and the new Hydrogo+ Portable Hydrogen Generator. For more information, e-mail [email protected] or call us at 561-790-2004

Become a Dealer

Would You Like to Feel Great by Helping Others, and Make Money at the Same Time

If you believe in our Ionization products as much as we do, then we really should have you on our team. Not only are

you poised to experience vast opportunity, but you're helping people to live healthier lives; reducing their carbon

footprint; and earning an income at the same time! Choose from one of the following programs:

Affiliate Program
Sign Up as a WaterWorks4U Affiliate!

Refer a Friend to Purchase an Ionizer and Earn Additional Revenue!
Our program is free to join, has an easy sign-up process, and requires no technical knowledge or sign up fee.

Wholesale Dealer

Being a WaterWorks4U Dealer has numerous benefits and privileges, including... o Generous wholesale rates - we believe the majority of the revenue should go the person who educates the consumer

and handles the sale
o Personal website with a unique domain name
o Sales tools for you to help increase your revenue
Contact us for details [email protected]

Referral Program
Receive money for telling others about the great health benefits you have discovered!

Purchase a WaterWorks4U Ionizer unit

Experience the health benefits and share your experiences with your friends

For every friend you refer that purchases a WaterWorks4U Ionizer, you will receive a generous check

Call (561) 790-2004 for details.